Lead replacement guarantee
Received a lead that doesn't match your order? Under certain conditions, we replace it free of charge, at no extra cost. Here are the exact rules of our guarantee.
Replaced free of charge
A lead is replaced at no cost if it falls into one of these cases:
Invalid or unreachable number
The contact does not answer after 3 attempts spread over 2 business days.
Off-target
The lead is for a different sector or canton than the one you ordered.
Fake or duplicate
The same contact was already delivered to you previously.
Without consent
The person never asked to be contacted.
Not covered by the guarantee
The guarantee does not apply in the following cases:
Valid lead that doesn't sign
A valid lead that doesn't sign or doesn't answer on your side is not replaced: a lead is a real customer request, not a guaranteed sale.
Change of mind
A change of mind on your part after receiving the lead does not entitle you to a replacement.
How to get a replacement
The process runs in three steps, from reporting to replacement.
Report the lead
Use our contact form to report the lead concerned, within 5 business days of delivery, stating the reason.
Report a lead →Verification
We check your report against the guarantee criteria above.
Replacement
Once your report is validated, you receive a replacement lead (no refund) within 3 business days.
Good to know
The guarantee only covers replacement of the lead concerned, never a refund. A qualified lead remains a real introduction to a potential customer, not a guaranteed sale.
Ready to fill your sales pipeline?
Tell us your sector, area and volume: we connect you with customer requests that are ready to be contacted.