Frequently asked questions

A lead is a real request from a potential customer: a person or business who filled in a form to be put in touch with a professional in your sector. It isn't a cold-contact list or a randomly bought file: it's a qualified request, with a specific need, that we pass on to you so you can get back to the customer quickly.

An exclusive lead is reserved for you alone: no other business receives it. A shared lead can be sent to several providers in the same sector, which lowers its cost but means you may be competing for the same customer. You choose the lead type that suits you when you make your request, via the configurator or the order form.

Every lead is checked before being sent on: contact details are verified for consistency, duplicates are ruled out, the stated need is matched against your sector, and consent is validated. A quality score comes with each lead delivered, giving you a quick read on its reliability. We favour relevance over quantity: a handful of workable leads beats a pile of useless contacts.

Leads are sent to you as they come in, as soon as a request matching your sector and area is qualified — there's no weekly batch processing delay. Volume depends on real market demand in your sector and region, which is why it varies from month to month; you can adjust volume and area at any time based on your results.

A lead includes the customer's contact details (name, phone, e-mail), a description of the need (type of request, indicative budget if available, desired timeframe), the geographic area concerned (canton, city or postcode) and the channel through which consent was collected — enough to get back to the customer quickly with all the information you need to qualify the conversation.

Our prices depend on your sector, the volume you want and the level of exclusivity (exclusive or shared lead): there's no single public price. We offer three plans — pay-as-you-go, monthly subscription or custom — and the exact price is given to you on request, before any commitment. You only pay for leads matching your criteria.

Two options: the simple order form (sector, volume, area) for a quick first proposal, or the more precise configurator, which lets you select several sectors, several geographic areas, your monthly volume and the exclusivity type. Either way, you receive a personalised proposal with no commitment, before any payment.

No. The pay-as-you-go plan lets you buy a first batch of leads with no subscription at all, to test quality. The monthly subscription is an option for a steady flow, not an obligation, and its volume stays adjustable at any time.

Yes, at any time. Whether you're on the one-off plan or a monthly subscription, you can increase, reduce or pause your volume based on your results and your capacity to handle the requests you receive.

No. The price is set in advance, on request, and communicated before any launch: no automatic charge, no hidden fees. You only pay for leads matching your criteria.

Yes. Every lead corresponds to a request for which the customer gave explicit, tracked consent to be contacted by a professional in the relevant sector, in line with the Swiss data protection act (nLPD). A lead without that consent is, in fact, one of the cases covered by our replacement guarantee.

By receiving a customer's contact details through a lead, your business becomes responsible for processing that personal data under the nLPD: keep it only as long as needed to process the request, don't pass it to a third party without a legal basis, and respect the customer's right to object to further contact if they request it. This isn't personalised legal advice: for any specific question, seeking a legal advisor's opinion remains recommended.

Leads come from requests submitted directly by customers on our online forms, where consent to be contacted is collected explicitly at the point of collection — never from third-party purchased lists or data gathered unrelated to the request. That traceable consent is what lets us guarantee the nLPD compliance of every lead delivered.